Promise of the Best Price !!
SareeandSalwar.com Best Price Promise is a symbol of assurance that you will always find our best rates exclusively on our website,mobile site and app.
If you find a better price for a product listed on our website having different lesser price, on another website with a difference, we privilege you to claim for a refund.
You can claim for a refund by contacting via email email@example.com, the very same day. We will notify you on the status of the claim within 72 hours.
Now every time you buy products from Theethnicchic.com you are assured the Best Price Promise.
To make the shopping experience very convenient for our esteemed customers we have laid down the best shipment policies possible. We adhere by the constraints mentioned in the policy and ensure that all the product shipments take place in accordance to the policy norms. We take great pride in ensuring that we deliver only the best quality products.
Theethnicchic.com delivers globally and assures usage of the best possible transport/courier agencies to deliver your product/s. All products shall be shipped from India.
2. SHIPPING CHARGES:
2.1 Shipping charges are as per shipping to different regional zones.
2.2 Else shipping charges and COD charges are free only for India.
2.3 Shipping charges outside India is chargeable as per the destination and weight.
3. VAT & IMPORT DUTIES:
3.1 The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. The Ethnic Chic does not include these extra charges on our price (as displayed on the e-shop). These taxes will be chargeable over & above the product/order price you pay on the e-shop.
3.2 These charges are ungovernable and they differ from country to country according to the local rules & regulations.
4. SHIPMENT TIME:
4.1 Any unstitched product that you buy on this website will be shipped in within 5-7 business days. These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customisation and other factors attached to your order.The order dispatch time and shipping time varies from product to product.
5. TRANSIT RISK:
All orders dispatched by this website are fully insured at no extra cost to the customers.
6. SHIPMENT TRACKING:
6.1 Once the order has been handed to the courier agency, we will email you the tracking code, along with the website link on which you can monitor and check the status of your order.
6.2 The tracking code may take up to 24 business hours to be activated on the tracking website.
7. SHIPPING ADDRESS:
7.1 This website does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.
7.2 We will not be liable for delays resulting from in complete address listings. In such cases the customer will have to bear there shipping charges.
8. CHANGE OF SHIPPING ADDRESS:
The customer can change the shipping address within 24 hours of placing an order by logging into Theethnicchic.com and going to the 'My Account' section on the top right corner of the website. No changes in the shipping address will be entertained after 24 hours of placing the order.
9. DELIVERY OF MULTIPLE PRODUCTS:
In case you purchase multiple products in one order, all products will be dispatched together.
10. DELAY IN DELIVERY:
10.1 If there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, we shall not refund, return, replace or exchange any order.
10.2 In case the delay in shipping is caused due to unavailability of stock, we shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.
11. CONTACT US:
In case of any queries you can also email us directly at firstname.lastname@example.org to immediately get the best possible solutions and information.
Theethnicchic.com Return Policy
We ensure that our Customers say “Yes”only to the best and therefore have a convenient return policy to complete the entire online shopping experience. We accept returns under certain unavoidable conditions. We perform stringent pre-shipment quality checks to all our products before shipping them out.
1. WHAT ARE THE PRE SHIPMENT QUALITY CONTROL CHECKS?
Every product is checked thoroughly on the following parameters:
a) Product(s) match the description on our website which includes the colour, fabric, design, work type and style of the outfit.
b) Quality of the product(s) which includes a strict check for stains,damages, alien smell or unpolished finishing)
c) Size of the garment(s) match the measurement selected / provided by the Customer
d) Adherence to special instructions provided by the Customer, if any
After quality check, we maintain the details in our quality log. We also take extreme care while packaging and provide detailed shipping information to enable accurate shipment delivery.
2. WHAT ARE THE CERTAIN SITUATIONS UNDER WHICH A CUSTOMER MAY INITIATE A RETURN REQUEST?
Even with all the checks in place, we understand that there may be some genuine cases for return. We accept returns once our Quality Control and Operations team review the case in question with regards to the following conditions:
2.1 DAMAGED PRODUCT DELIVERED:
We will provide replacement against the damaged product(s) and issue refund in the form of store credit for shipping costs incurred to return the item(s). Alternatively in special cases where the product(s) is an exclusive one piece design and hence a replacement cannot be provided of the same type, we will take a decision to issue a refund(store credit / cash) against the damaged product(s) and refund shipping costs incurred in the form of store credit.
2.2 WRONG PRODUCT DELIVERED:
We will provide replacement against the wrong product(s) delivered and issue refund in the form of store credit for shipping costs incurred to return the item(s). Alternatively in special cases where a replacement cannot be provided, we will take a decision to issue are fund (store credit / cash) against the wrong product(s) and refund shipping costs incurred in the form of store credit.
2.3 NOT LIKING THE PRODUCTS DELIVERED:
We accept return for the product(s)but Customer has to bear the shipping charges incurred for returns. We will issue store credit against the value of returned product(s). We accept return for the product(s) but Customer has to bear the shipping charges incurred for returns. We will issue store credit against the value of returned product(s).
3. ARE THERE ANY TERMS AND CONDITIONS TO GO THROUGH FOR A RETURN REQUEST?
3.1 The product(s) should be returned to us in original condition with all original tags and packaging intact. We don't accept returns for product(s) that are worn or used. Food stains/wear and tear is also not acceptable.
3.2 We don't provide cash refunds for returns under normal circumstances. Cash refunds will be considered only under exceptional circumstances & will be at the sole discretion of Theethnicchic.com.
3.3 We don't refund the custom duties & taxes paid, if any
3.4 We don't accept returns if the package is returned without following the 'Process / Guidelines for Returns' mentioned below. While receiving the parcel, Customers are requested to check the parcel for:
a) Any signs of tampering with the seal / packaging
b) Match the number of products in the parcel against attached invoice
3.5 Customers are requested to sign the delivery slip only after doing the above checks. After signing on the delivery slip, if there is a complaint around missing product(s) in the parcel, we will not be responsible.
3.6 If a product is 'Ready to Ship', it cannot be cancelled under any circumstances.
3.7 No warranty exchanges are available.
4. REASONS FOR WHICH NO RETURNS SHALL BE ACCEPTED?
4.1 COLOUR AND DESCRIPTION DISCREPANCY:
The product description on the website contains details and product specifications which are approximate values,closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the colour settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. This website believes that every customer placing an order is absolutely aware of these minor variations that may occur with respect to the actual colour of the outfit received.
4.2 EMBELLISHMENT RELATED ISSUES:
Product consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit or unpacking or while wearing, some of these may come loose.
4.3 DURING SALE:
No product sold under the Sale can be exchanged or returned.
5. PROCESS/GUIDELINES FOR RETURNS:
5.1 For all returns, Customers need to inform email@example.com within 7 days of receiving the parcel. Return requests placed after 7 days of receiving the parcel, will not be accepted.
5.2 If a damaged product is received, it should be reported to us within 3 days of receiving the parcel. Damages reported after 3 days of receiving the parcel will not be accepted.
5.3 We will review the return requests & may request for additional information from Customers (photographs of products,packaging, measurements etc.).
5.4 After review of the material provided, if it is established as a genuine case of returns, we will provide the Customer further details on the return process through a separate e-mail.
5.5 Post confirmations via e-mail, customers are requested to return the product(s) in original condition with tags and packaging intact within 7 days of raising the return request. We request Customers to send us the tracking details while shipping the return parcel.
5.6 After receiving the return shipment, we will do an internal quality assessment and will initiate the applicable resolution within 48 hours. Please note, we cannot initiate the resolution before receiving the return shipment.
6. CONTACT US:
If you have any questions or need clarifications on the Returns Policy, please contact our (24X7) customer support or e-mail firstname.lastname@example.org and our customer service executive shall assist you.
7. CANCELLATION POLICY:
This website has the right to cancel your order in case of insufficient stocks or in case of any suspicious order transactions. Auto cancellation may also be triggered by the administration end in case of any improper order placement (like incomplete address) and/or due to any technical difficulties. Processing fee will not be refunded in cancellation.